Refund and Returns Policy

At Fulllex, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations, but we understand that sometimes issues can arise. To address these situations, we’ve developed a clear and hassle-free Refund and Replacement Policy, inspired by industry best practices and designed to give you peace of mind while shopping with us.

1. Damaged or Defective Products:

   • If your item arrives damaged or defective, you are eligible for a refund or replacement.

   • Claims must be submitted within 7 days of receiving the product, along with photographic evidence of the damage.

2. Incorrect Items:

   • If you receive an incorrect product, we will replace it or offer a full refund.

   • Ensure the item is unused and in its original packaging when submitting your claim.

3. Change of Mind:

   • Unfortunately, we do not accept returns or offer refunds for items purchased due to a change of mind. Please review your order carefully before finalizing your purchase.

4. Exclusions:

   • Certain items are not eligible for refunds or replacements, including personalized or custom-made products and items marked as final sale.

1. Contact Customer Support:

   • Email us at support@fulllex.com or use the contact form on our website.

   • Provide your order number, a description of the issue, and any relevant photos or documentation.

2. Approval Process:

   • Once your claim is reviewed and approved, we will initiate the refund or replacement process.

   • You will receive an email confirmation with further instructions.

3. Returning the Product:

   • For returns, ensure the product is securely packaged and sent back to the address provided by our support team.

   • Return shipping costs will be covered by Fulllex if the issue is due to our error (e.g., damaged or incorrect item). For other cases, the customer is responsible for return shipping fees.

1. Timeframe:

   • Refunds are typically processed within 3-5 business days after the returned item has been inspected and approved.

2. Method:

   • Refunds will be issued to the original payment method used for the purchase.

3. Partial Refunds:

   • In cases where the returned item shows signs of use or is not in its original condition, a partial refund may be issued at our discretion.

1. Verification:

   • After verifying the issue, we will ship a replacement product free of charge.

   • Replacements are typically dispatched within 2-3 business days after approval.

2. Stock Availability:

   • If the item is out of stock, we will offer you a choice between a full refund or an alternative product of equal value.

• Lost Packages:

  • If your package is lost during shipping, please contact us immediately. We will investigate the issue and either replace the item or provide a refund.

• Delayed Packages:

  • If your order is significantly delayed, you may be eligible for a refund or store credit.

If you have any questions about our Refund and Replacement Policy, don’t hesitate to reach out. Our customer support team is available 24/7 to assist you.

• Email: support@fulllex.com

• Phone: +44 123 456 7890

• Live Chat: Available on our website

At Fulllex, we’re committed to providing you with a shopping experience you can trust. Thank you for choosing us!